Shipping policy

  1. Product Delivery Products

Products shall be delivered to the address specified by the Customer. Shipments shall be made after confirmation of payment.

For shipping we rely on qualified courier services, such as Bartolini, SDA, UPS and DHL. Bank transfers shall be considered received once funds have been credited to our bank account, while payments made by credit card shall be considered received once the transaction has been confirmed by the card organisation.

Shipment fees for Italy: € 7,00 per shipment

Shipment fees for Europe: € 15,00 per shipment

Shipment fees for Switzerland: € 75,00 per shipment

Delivery times

Deliveries are usually made within 7 working days to Italy and 15 working days to European destinations, for products in stock. The terms of delivery are indicated on the website. Although they have been carefully assessed, they must be considered as not binding for Azienda Agricola Pecorella Salvito (Olio Pecorella), which may confirm or change delivery dates according to its needs. Shipping times are given in working days. The shipping terms for an order containing items with different shipping times shall be equal to the longest shipping term of the items in the order. Any delivery delay of less than 30 (thirty) days shall not entitle the Customer to refuse delivery of products, nor claim compensation or any damages of any kind. Azienda Agricola Pecorella Salvito (Olio Pecorella) has the right to complete, if necessary, the delivery of Products (for the same order) in several successive deliveries. The delivery is considered completed once the Product is delivered to the Customer. The delivery note issued by the carrier must be dated and signed by the customer upon delivery of the Product, and shall constitute proof of transport and release of the goods.

It should be noted that:

Upon delivery, the Customer must check the contents, compliance and condition of the Products. Therefore, upon delivery, Azienda Agricola Pecorella Salvito (Olio Pecorella) recommends the Customer checks the condition of the products delivered, before signing the acknowledgement of receipt, and in particular: – The number of boxes must correspond with that indicated for the transport document accompanying the consignment. Packaging must not be damaged, wet or otherwise altered, and contents must be checked for damage. If the Customer finds any faults, he/she must refuse delivery of products or write down his/her detailed and dated reservations. Those reservations must be declared to the carrier in a letter sent by registered mail with return receipt within 3 (three) working days following the delivery of the Products. A copy of the letter must be addressed to Azienda Agricola Pecorella Salvito. If the courier note is signed without attaching any “reservation,” the Customer will not be able to make any objection about the appearance of the delivery.

Any problems concerning the physical integrity, correspondence or completeness of the products received must be reported within 3 (three) days of delivery. Azienda Agricola Pecorella Salvito (Olio Pecorella) has the right, at its sole discretion, to use a courier of its choice to perform delivery of the Products ordered. Unless otherwise indicated, all deliveries shall be made by road. Terms and conditions of delivery details shall be agreed between the Customer and Azienda Agricola Pecorella Salvito (Olio Pecorella) and accepted in writing by Azienda Agricola Pecorella Salvito (Olio Pecorella).

  1. Collection of products in case of absence of the Customer.

In the absence of the consignee during the delivery, the carrier shall leave a transit advice note at the delivery address provided by the Customer. Products must be collected from the address by the method indicated by the carrier. If collection by the carrier is not possible within the specified period, the Products shall be returned to Azienda Agricola Pecorella Salvito (Olio Pecorella), which reserves the right to refund the price of products, while leaving the shipping costs charged to the Customer. In case of a Product-related error, the Customer agrees to return said Product or Products to Azienda Agricola Pecorella Salvito (Olio Pecorella), within 7 (seven) days of receipt, provided that it[/they] are returned unopened, in its[/their] original packaging and with the accompanying documents. Once the returned Product is received in the correct form and by the correct method, Azienda Agricola Pecorella Salvito (Olio Pecorella) shall send the initially ordered Product, at its own expense.

  1. Force majeure

The following cases are explicitly considered as cases of force majeure, in addition to those normally considered according to case law: – Total or partial strikes, inside or outside the company, blocking of means of transport or supply for any reason, governmental or legal restrictions, computer failure, blocking of telecommunications, including networks and in particular the Internet. In case of force majeure, initially, by rights, the execution of the order shall be suspended. If after a period of 3 (three) months, the parties note the persistence of force majeure, the order shall be automatically cancelled, unless otherwise agreed by both parties.